First of all, let me apologize for being such an absentee lately, with the bad weather and a lot of extra work, I haven’t been able to get much posting done. However, I do have a lot to say, I’m just trying to get it out there!! Here’s something I’ve been working on for a while, I’ve had it sitting in my ‘blog’ document file for a while and just haven’t been able to finish and post it. Oh, I also jsut wanted to say to the other amazing bloggers out there who have followed me lately, I’m very very sorry that I haven’t had a chance to check out your blogs as well, my internet on board is very very limited and most of the time I just get on long enough to post what I’ve written beforehand. As soon as I’m in a port for a few hours I promise to pay more attention to the rest of the world!! Thanks for your patience and for following my adventures!!!
Guest Services is such an interesting place to work. We are, in essence, the hub of activity on the ship, like the nerve center of the brain. We are where everyone goes for problems/questions/complaints/compliments/lost items/found items/crying fits and pretty much anything else you can think of.
As you can imagine, it gets pretty hectic. There are some other departments that we rely very heavily on to get our job done quickly and efficiently. Issues come to us and we call other departments to get the work done. Specifically, housekeeping. In any hotel the front desk and housekeeping work very closely, but it’s even more so on a ship. The way ship housekeeping works is that we have cabin stewards who do the cleaning of the cabins, turndown service, etc. Then there are the floor supervisors who have sections of decks that they are responsible for, they each supervise a certain number of cabin stewards/cabins. Then there are the housekeeping manager and assistant manager who are in charge of everybody! So in any given day, many different things can go wrong or be perceived to have gone wrong on a ship. Guests call us at Guest Services, we call the appropriate department. Nine times out of ten, we call housekeeping. We have a neat excel document where we can input the cabin number that’s having an issue and the spreadsheet gives us the cabin steward’s phone number and the floor supervisor’s phone number (they all carry cell phones) and we call whomever is on duty at the time. Sometimes we have to call what feels like a million times in a shift, sometimes not at all. Either way, the moral of the story is that housekeeping and guest services are best friends. There’s a certain time of evening when only one floor supervisor is on duty, so ALL the other cell phones get forwarded to that person. Often I’ll end up calling that supervisor a dozen times in one shift to assist me with various tasks such as checking temperatures in rooms, opening safes, pulling out trundle beds, changing remote control batteries or any one of a hundred different requests. The floor supervisors and housekeeping crew work SO hard everyday and I couldn’t do my job without them! Obviously this kind of symbiosis is present in all kinds of other work places. Somehow we feel more connected here than I ever have in any other hotel or resort. Partially I think it’s because we not only work together, but live, sleep, eat, and play together. Although this is also true for resorts where the staff live on property, when you are on land, you can go places, you can get off property. On board, the longest you can leave the ship is for a few hours at a time. It creates a very different dynamic, and I’m pretty sure I adore it!