ericaamber

Liberty Life

In adventure, Carnival, Carnival Cruise Line, Cruise, fun, travel, traveling on September 24, 2012 at 2:03 pm

And now, the moment you’ve all been waiting for…….updates from my new ship!!!! Lets start with the first day! My bus was the last to leave out of our group because my port was closest, so I said goodbye to the others and waited for my bus! I made friends with one of the deck officers and a girl from the photography department. Just as someone helped me out my first day, I got to help her out because it’s her first contract and she didn’t really know how things worked. So we stuck together, and her cabin is even two doors down from mine. There was a lot of boring paperwork and such for the first hour or so, then I had 20 minutes to try and unpack my uniform and get in my whites in time for an orientation meeting with all the other new sign-ons and vessel transfers. From there my senior guest services supervisor (SGSS) came to get me and took me on a tour of the muster stations. Of the 26 ships in the Carnival fleet, there are several different classes of ship (the exact number of classes escapes me right now, but I’ll find out). The Ecstasy was a Fantasy Class, the Liberty is a Conquest Class. What’s the difference, you ask?? A fair bit, there are several more decks on the Conquest class ships, and therefore the layout is different. The Liberty (LI) holds 3,900 passengers and 1,110 crew members, quite a few more than the Ecstasy (EC). So I’m trying to learn the different decks and their layouts as quickly as possible. For instance, on the EC, the lobby was on deck 7, on the LI, the lobby is on deck 3. The decks use standard names, however the corresponding deck numbers can vary depending on class. Also, the LI is the first of the fleet to roll out Carnival’s new @ 2.0 fun ship changes, which include new shows in the theatre, new restaurants, and new bars. So there are a multitude of fun things happening on board that I need to know all about!! Back to my first day, after the tour, we went back to the GS (guest services) offices. Remember the safety drills on embarkation day? Well now I have my own station and safety vest and whatnot. Fortunately, my duties right now are to stay in the purser’s office and make sure that I’m there to answer the phone in case of emergency. So I stayed put for the whole safety drill, which I was ok with. Then I went right onto the desk from 4-8. All by myself!! Since our college was only half the time of the regular college (it’s usually a month), we never got to be on the desk all by ourselves with our own floats. I think my background in cash handling and hotel systems really helped me out. By the end of the two weeks, most of the GSA’s (guest services associates) were letting me work for them by myself, and I made sure that I stayed after the shift and cashed out with them so that I learned what to do, but I know some of my classmates didn’t ever do that. I’m very glad that I did because I felt very prepared to be alone on the desk. Obviously I’m not completely alone, I have other people with me if I have any questions. They sandwich me on the middle station right in between the SGSS and an experienced GSA so if I have any questions I can just ask either of them. I personally learn much better if I’m just thrown into the fire so it’s working well for me! I’m interested to hear what my fellow trainees are doing!! I haven’t had a chance to talk to them yet, but I have called the Ecstasy and talked to my trainer and have been emailing with the GSAs from there as well. The GS team on the LI is absolutely amazing. I feel like I was really well placed, I am already getting on famously with everyone, they are all so friendly and fun. It’s a very fast-paced atmosphere, everyone moves very quickly, which I love. There’s also a plethora of languages spoken. There is another Canadian (my Paisana!!) who speaks French and as soon as she found out that I speak French she got very excited. I think they had some kind of a bet going as to whether or not I spoke French. The LI’s home port is Miami, so we have a lot of Spanish speaking guests, I think that I will learn Spanish by the end of my contract, just from working on the desk. Every GSA speaks at least two languages, and several of them speak up to 5. I love being surrounded by different languages, and plan on taking full advantage of it! The Crew Training Center also has Rosetta Stone available for crew to use in several languages, Spanish being one of them and I think I will use that as well. I have to be careful to keep up my French because it’s so easy to lose parts of it with lack of use. For now I will put Spanish on hold until I’m a little more settled in, it’s only day 2! Before I left home I downloaded many French books onto my Ipad so I can read in French, I find that really helps me. Currently I’m reading Alice in Wonderland! I am so very happy here already, and I’m only on day two. I expected to miss the EC gang, and be a little sad, but I have been so busy and having so much fun already that I haven’t had time to miss anyone. Tomorrow we are in Cozumel, I will most likely be able to get off the ship and use the free wifi somewhere. The next day is Belize and I’m working all day, however after that is Grand Cayman, and one of the other girls from the desk are going to try to go on an excursion!! We are going to do one where you walk on the bottom of the ocean while wearing a pressurized helmet so your whole head is dry while you walk around in the ocean!! I’m so excited. It will depend on how full it is, guests obviously come first so we have to wait until the last minute to fid out whether we can go or not. If we can’t, we are going out for a beach day!

Day two!! Turns out I won’t be able to get off the ship tomorrow in Cozumel, I work 8-12 then 2-4 and two hours isn’t really enough time. However, I should have time in Isla Roatan. Today we had a staff meeting and I had desk work from 12=4 and 8-10. I got my new ID made in the morning so now I can get off the ship and am totally trackable by the Carnival gods. The staff meeting was marvelous. Our GSM (guest services manager) is absolutely wonderful!! He is the kind of leader that I want to be. I think I can learn a lot from him. After the meeting a few of us went for dinner and he joined us and I gleaned a few pearls of wisdom from him. I really am so very fortunate to be working with such a fabulous crew. Everyone is SO wonderful, I can’t even believe it!! Everyone is very good at their job, I don’t think there’s a weak link amongst them.

Tonight we turn our clocks back one hour, as we sail into Cozumel, and then after the Caymans we turn them forward again. I’ve checked all my clocks about a billion times to make sure that I won’t be late.

It’s crazy to think about how often our GS team changes. In the next month there’s three people going on vacation. The extra crazy thing about that is that when they come back from vacation, they go to a new ship. That goes for everyone, when you sign off of one ship, your contract has ended and when you come back, you get a new contract with a new ship. I really like this system. I think it brings us closer as a company, we get to know so many people from all over the ships, and everytime we get a new crew member, that makes our team evolve and grow, nothing is static. I think that is especially true when it comes to management, because so many times in hotels or restaurants you see management become stagnant and ineffective. Rotating staff keeps everyone on their toes, and stops us from getting bored.

Well, here I am in Mexico, and I did manage to get off the ship for an hour, so here’s my post!!! I hope it made sense, I know my train of thought often seems to have no caboose or direction!!

E

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