ericaamber

Deviation

In Uncategorized on September 24, 2013 at 6:01 pm

Although the Baltic seas have thus far been kind to us, the winds of change are upon us. The Norway cruise got rougher close to the end and as we reached the final day, we learned that there was a very good chance we would need to change our itinerary because of it. We waited on the edge of our seats as the powers that be decided our next course of action and when the email hit our inbox we opened it with mixed feelings. Generally, a deviation of itinerary mostly just means more work and upset guests. Understandably so, people book cruises with the ports in mind, often if we miss one we add a day at sea, we don’t get a replacement port, resulting in sadness and long lines at Guest Services.

Deviations can occur for all kinds of reasons, but mostly it comes down to weather. At the end of the day, we are but sailors, we can not control the wind or the waves, we can only do our best with what comes our way (methinks there’s a metaphor for life somewhere in there, you decide). In this case, the decision makers were able to reconfigure our cruise so that despite missing one port (Belfast) we gain a replacement port (Liverpool) and the other ones move around a bit. As soon as we got the official word, all departments sprang into action. We in the Guest Services department scrambled to set up a help desk with outside lines and internet access available for guests who had booked shore excursions with outside (non-Carnival) companies to try to change them. We emailed/faxed/called multiple countries in multiple languages for multiple hours. Damage control at it’s finest. Our cruise director and cruise staff immediately put together port presentations and discussions to inform the guests as soon as they got on board of exactly what was happening. Shore excursions put together new excursion booklets with tours for the new port and refunded the tours that had to be cancelled due to missing Belfast. By the time the dust settled, we still had some upset guests, but mostly we had ones that were impressed and grateful. We worked so hard that I barely had time to consider that we were about to go somewhere unexpected. LIVERPOOL!!!!! For me, super exciting…maybe not for everyone, but I was really excited to see another British port. At any rate, more thoughts on the upcoming deviation in the near future. I’m off to see what I can see outside, it’s time for an adventure!!

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